Effective communication in challenging circumstances

This presentation will explore the range of difficult discussions that we are confronted with both in our own workplace and when dealing with clients. It will outline the ways we can understand and manage resistance, aggression, demanding or unrealistic people without compromising standards. It will also provide strategies for increasing ownership of a constructive solution. It will include demonstrations of the strategies outlined.

The event will formally commence at 6:00 pm AEST (registration from 5:30 pm). There will be time for attendees to ask questions at the conclusion of the discussion, followed by networking drinks.

This event is hosted by KordaMentha at their Sydney office, Level 5, Chifley Tower, 2 Chifley Square, Sydney NSW 2000, Australia.

This event is in-person only and will not be recorded or livestreamed.

About Yvonne:

Yvonne is a psychologist who has worked in both counselling and organisational roles. For over 20 years she has helped individuals, boards and organisations untangle the people issues which reduce their effectiveness.
She has a deep understanding of motivation, personality, leadership and human behaviour and uses this knowledge to increase self-awareness in others.
Yvonne is experienced in assessing organisational health and leadership capability. She will identify the leaders within an organisation who exert greatest positive influence and those who pose a risk. She will ascertain the cultural forces and leadership personnel needed for sustainable change.

Yvonne has improved the culture in workplaces where staff surveys indicated low confidence in leadership and poor morale. The human and financial improvements were evaluated by Melbourne University.
 

More information is available on the flyer below.

We look forward to seeing you all there.